The Best of Both Worlds
A Closer Look at The 20 MSP’s Unique Service Capabilities
The 20 MSP has made a habit of bringing the best in the business under our umbrella. Through over thirty strategic acquisitions and an unwavering dedication to reliable, affordable, and efficient IT service delivery, we now proudly operate across 46 of the 50 states, with more local offices and technicians nationwide than ever before.
When searching for IT support, what are you looking for? Local experts and onsite support, or 24/7 remote coverage? There’s a good chance you need both.
That’s where The 20 MSP comes in. With our national network of leading IT experts, we’ve got the power to deliver anytime and anywhere – onsite or remotely. But how does our national reach translate into stellar IT support?
Let’s dive into it.
Onsite Matters
You’re going to need onsite support at some point. Whether it’s damaged hardware or an internet outage, some issues just need a hands-on approach. The issue is, many local managed service providers (MSPs) may struggle to cover all of your locations, especially if they’re spread across multiple states. That’s where partnering with a national MSP can be a game-changer – and a business-saver! With national reach, they can provide support whenever and wherever you need it.
So let’s explore what onsite benefits you can expect from having a national partner like The 20 MSP by your side.
Everywhere you need
As businesses grow, they may need to expand or relocate. But what happens if your local IT provider can’t cover your new location? That’s where The 20 MSP comes in. With a presence in 46 states, you can move with confidence knowing we’ll be there to support you.
Our extensive network ensures that whether you’re expanding or just traveling out of state, you’ll be able to access our top-notch support. Think of it as “road-side assistance” for your IT needs. Wherever you are, there’s a strong chance we’ll have a technician nearby ready to help.
Outages
Every company should fear the cost of downtime. Imagine your internet goes down or your computers freeze up – what then? A recent disaster highlights this issue.
On July 19, 2024, one of the world’s largest security software providers, CrowdStrike, faced a major disruption. A faulty update caused widespread issues leading to blue screens across the country. While the fix – a simple reboot and update – was straightforward, it took time to implement. As clients scrambled to address the problem, downtime accumulated, resulting in an estimated $5.4 billion in losses – yikes!
The CrowdStrike disaster may be an extreme example, but it underscores the critical need for having technicians nearby to swiftly review, react, and resolve issues. In this instance, we deployed our technicians across the country, from Massachusetts to California, to work diligently to get our clients back online as quickly as possible.
Not all outages are as severe, but whether it’s damaged hardware, internet issues, or a power outage, having boots on the ground ensures faster recovery than relying solely on remote assistance.
Disaster recovery
Piggybacking off the idea of downtime, consider what happens if a disaster disrupts your network and your office space. We’ve stressed the importance of having a robust disaster recovery plan, and your technicians should be a critical component of that plan for a smooth recovery.
When disaster strikes, you’ll need an onsite team to handle hardware repairs – a big part of getting things back up and running. While remote technicians can assist with digital backups and cloud storage, they can’t diagnose physical damage or help move equipment. Having local support ensures you can address both digital and physical issues with swift efficiency.
System Installations
Offsite configuration is great – proactive IT teams can set up systems with tools like Windows Autopilot or preset configurations before they’re even unboxed. However, a pre-configuration doesn’t address the simple fact that someone will need to physically install the machine on arrival.
Not every user is comfortable installing a new computer, and many clients prefer a technician to handle it – we don’t blame them; computers can be a lot to handle! Furthermore, proper installation by a technician ensures systems are correctly set up, helping to avoid potential downtime.
The bottom line: local technicians can deliver and install new hardware more quickly and effectively compared to remote alternatives.
Physical damage and troubleshooting
It’s as straightforward as it sounds – remote technicians can’t fix broken hardware they can’t see. For example, they can’t check faulty cables or diagnose a monitor issue through descriptions alone. Some problems require a pair of eyeballs and some hands.
Additionally, some clients simply prefer having technicians onsite to serve as a point of contact. There is value in the peace of mind that comes with having someone nearby, ready to provide hands-on support.
Security
Regular onsite technicians will become familiar with your company’s layout, enabling them to implement physical security measures and design tailored endpoint management strategies – the ability to organize and monitor a company’s physical devices. An onsite technician can also identify and address tricky, unknown devices added through Shadow IT by observing devices directly within the building.
Know your technicians
Working with familiar faces makes a big difference. That’s why we prioritize building that familiarity through our remote pod system. For those unfamiliar, a pod is a small group of techs who work closely with assigned clients remotely, building strong relationships and a deep understanding of each client’s needs.
Onsite support takes this a step further by establishing in-person connections while gaining onsite knowledge. A technician who regularly visits your office will naturally become acquainted with the site, the physical hardware, and all the wonderful folks who work there. With both your dedicated pod members and your onsite visitors, you’ll always know exactly who you’re working with every day.
National Support, Anytime, Anywhere
From hardware issues and security concerns to the simple comfort of seeing familiar faces, the need for onsite support is clear. However, you’ll need more than just local support.
IT isn’t as straightforward as it used to be – just look at our piece on your attack surface – and no single technician can have all the answers. That’s why having a national MSP is essential. With their extensive reach and network of awesome technicians, each with unique expertise, they’re ready to tackle any issues you may face. And they’re all just one call away!
Being able to handle with confidence and competence any any IT challenge your company encounters is where The 20 MSP truly shines.
Experts everywhere
Unlike smaller, local MSPs, our onsite teams – and our clients – are backed by hundreds of technicians. The 20 MSP has been joining forces with top-tier IT experts, completing over nine acquisitions this year alone! Check out our most recent – and largest – acquisition with the amazing folks at Collabrance, an award-winning “master MSP” based in Cedar Rapids, Iowa.
Our ever-expanding network all but guarantees that there is no problem too mighty for our team to handle. And the best part? You don’t have to sacrifice the convenience of personal, onsite assistance to access this wealth of expertise.
When you give The 20 MSP a call, yes, you’re reaching out to your personal, well-known support pod – you’re accessing a wealth of experience funneled directly toward your issues. Need help with a Mac? No problem. Issues with your OneDrive or CAD? We know a guy.
It’s like having a personal army of big-brained tech wizards, ready to assist at a moment’s notice.
Tempered to perfection
As Benjamin Franklin wisely said, “Energy and persistence conquer all things.” With the support of the exceptional MSPs who have joined The 20 MSP, our team embodies this spirit. We have the manpower, experience, and determination to tackle any challenge that comes our way.
Our national presence means we’re always testing, refining, and perfecting our approach. Just think: hundreds of MSPs all pushing forward and, more importantly, sharing the things they learn with one another. With over 20 years working closely with high-performing MSPs, we’ve developed a deep – some could even say supernatural – understanding of what works and what doesn’t in this industry. We’re continuously growing across our team, adapting to new issues with unmatched confidence.
Equipment shipment
With our extensive network comes an impressive list of trusted, top-tier equipment vendors. No matter what you need – whether it’s new computers for an office relocation or a phone system – we’ve got you covered. And as we said, our local offices can help coordinate any equipment installation for you.
On Every Block
At The 20 MSP, we think if you have a piece of cake, you deserve to eat it too! That’s why we’re committed to offering the stellar remote support that you’d expect from a large-scale MSP, combined with the personalized, onsite assistance of a local service provider – and all for a fair and truly flat rate.
Ready for the best of both worlds? Give us a call and let’s get to know each other!
