EXECUTIVE MANAGEMENT TEAM
The 20 prides itself not only on industry-leading IT services, but also on the talent of its people. The company is thriving under the guidance and leadership of this team of innovative, seasoned professionals.
Tim Conkle
Chief Executive Officer
Tim Conkle holds over 30 years of entrepreneurial success in the Information Technology and Services sector. As a leading voice in the Managed IT Service Provider space, Tim is dedicated to developing simple, solid IT solutions for SMB clients and MSPs (Managed Service Providers) across the nation. His notoriously energetic nature, along with his deep-rooted passion for technology, has helped him forge solid customer relationships built on trust, dependability, and service. Tim currently serves as President & CEO of Roland Technology, President of the Board of Directors for Cytracom, and is a member of the Forbes Technology Council and Entrepreneurs' Organization (EO).
Ken Pecot
Chief Operating Officer
Ken serves as the Chief Operating Officer for THE 20 MSP Group.
Ken is a highly experienced senior executive with a proven track record of helping companies grow their business. Ken has an extensive background in global P&L management, Professional and Managed Services, Manufacturing and SCO, Enterprise IT Operations, Sales, R&D Leadership, Product management, Corporate Strategy and International Business. Ken has run business units with global P&L’s in excess in $2B. Ken has held previous executive roles with Netscout Systems, Danaher Corporation, Real Networks and Nortel Networks. Ken excels in Building Winning Teams, Lean Business Methodologies and helping his customers win in the marketplace.
Ken earned his degree in Electrical Engineering at Texas A&M University and is currently a member of the Texas A&M Electrical Engineering Executive Advisory Council.
Crystal McFerran
Chief Marketing Officer
Crystal McFerran is a proven marketing leader with over 18 years of experience. In her role as Chief Marketing Officer at The 20, Crystal is responsible for channel development, brand marketing, demand generation, content strategy, partnership expansion and public relations initiatives. Prior to joining The 20, she held senior marketing roles at Velo IT Group, Roland Technology Group, Cytracom, Accor and HP. Crystal holds a Bachelor’s degree, MBA and M.A. from the University of Texas at Dallas. She is a member of the Forbes Communications Council, the CMO Club, and has been listed as one of CRN's Women of the Channel for three years running.
Michael Bone
Chief Revenue Officer
Michael Bone serves as Chief Revenue Officer for The 20 MSP Group.
He brings a depth of corporate leadership experience to the role, with previous executive positions at EWS Capital, CompassMSP, and Huthwaite. Michael built his career in the IT services and software industries on a foundation of helping clients find long-term success through innovative solutions and forward-looking, consultative selling. In his role as CRO for The 20, Michael works to build out sales and marketing operations to drive organic growth, expand into new markets, and continuously improve services to help clients win.
Ciera Cole
Chief Experience Officer
Ciera Cole serves as the Chief Experience Officer at The 20 MSP Group. Ciera has supported the CEO across both The 20 and its sister company, Roland Technology Group, over the past 7 years and was essential in helping build The 20 from the ground up. As CXO, Ciera drives one unified experience at The 20 for retention, growth and satisfaction. Ciera studied business at Baylor University and later received her MBA from SMU while working full time at The 20. She has been named as one of CRN’s Women of the Channel three years in a row, which honors women with channel expertise and vision.
Donna Pebworth
Controller
Donna Pebworth brings more than 20 years of leadership experience in various accounting and finance positions. She previously served as Controller for companies including The Gough Group, Brown+Company, Elevate Group Holdings, Spirit International and Urology Clinics of North Texas.
Ken Nix
Chief Information Security Officer
Ken Nix has been a leading voice in the technology field for over 25 years, with 2+ decades of experience in security compliance and its relationship to cybersecurity. Throughout his career, Ken has worked with both the public and private sectors, helping businesses and organizations of all sizes implement cybersecurity frameworks for GDRP, NIST, CMMC, ISO, and other common compliance standards. Ken has also done important work at the intersection of education and tech, serving on the Advisory Technology Board for Collin County Community College, and in 2019, helping secure approval from the Texas State Education Board for a Bachelor of Applied Technology in Cybersecurity. Prior to joining The 20 as Chief Information Security Officer, Ken served as CIO for Roland Technology Group for 8 years.
Certifications held: MCP, CompTIA Security+, MCSA+ Security, MCSE+ Security, CMMC-Certified Practitioner
