EXECUTIVE MANAGEMENT TEAM
The 20 prides itself not only on industry-leading IT services, but also on the talent of its people. The company is thriving under the guidance and leadership of this team of innovative, seasoned professionals.
Tim Conkle
Chief Executive Officer
Tim Conkle holds over 30 years of entrepreneurial success in the Information Technology and Services sector. As a leading voice in the Managed IT Service Provider space, Tim is dedicated to developing simple, solid IT solutions for SMB clients and MSPs (Managed Service Providers) across the nation. His notoriously energetic nature, along with his deep-rooted passion for technology, has helped him forge solid customer relationships built on trust, dependability, and service. Tim currently serves as President & CEO of Roland Technology, President of the Board of Directors for Cytracom, and is a member of the Forbes Technology Council and Entrepreneurs' Organization (EO).
Ken Pecot
Chief Operating Officer
Ken serves as the Chief Operating Officer for THE 20 MSP Group.
Ken is a highly experienced senior executive with a proven track record of helping companies grow their business. Ken has an extensive background in global P&L management, Professional and Managed Services, Manufacturing and SCO, Enterprise IT Operations, Sales, R&D Leadership, Product management, Corporate Strategy and International Business. Ken has run business units with global P&L’s in excess in $2B. Ken has held previous executive roles with Netscout Systems, Danaher Corporation, Real Networks and Nortel Networks. Ken excels in Building Winning Teams, Lean Business Methodologies and helping his customers win in the marketplace.
Ken earned his degree in Electrical Engineering at Texas A&M University and is currently a member of the Texas A&M Electrical Engineering Executive Advisory Council.
Crystal Conkle
Chief Marketing Officer
Crystal Conkle is a proven marketing leader with over 18 years of experience. In her role as Chief Marketing Officer at The 20, Crystal is responsible for channel development, brand marketing, demand generation, content strategy, partnership expansion and public relations initiatives. Prior to joining The 20, she held senior marketing roles at Velo IT Group, Roland Technology Group, Cytracom, Accor and HP. Crystal holds a Bachelor’s degree, MBA and M.A. from the University of Texas at Dallas. She is a member of the Forbes Communications Council, the CMO Club, and has been listed as one of CRN's Women of the Channel for three years running.
Ciera Cole
Chief Experience Officer
LinkedInCiera Cole serves as the Chief Experience Officer at The 20 MSP Group. Ciera has supported the CEO across both The 20 and its sister company, Roland Technology Group, over the past 7 years and was essential in helping build The 20 from the ground up. As CXO, Ciera drives one unified experience at The 20 for retention, growth and satisfaction. Ciera studied business at Baylor University and later received her MBA from SMU while working full time at The 20. She has been named as one of CRN’s Women of the Channel four times, which honors women with channel expertise and vision.
Ken Nix
Chief Information Security Officer
Ken Nix has been a leading voice in the technology field for over 25 years, with 2+ decades of experience in security compliance and its relationship to cybersecurity. Throughout his career, Ken has worked with both the public and private sectors, helping businesses and organizations of all sizes implement cybersecurity frameworks for GDRP, NIST, CMMC, ISO, and other common compliance standards. Ken has also done important work at the intersection of education and tech, serving on the Advisory Technology Board for Collin County Community College, and in 2019, helping secure approval from the Texas State Education Board for a Bachelor of Applied Technology in Cybersecurity. Prior to joining The 20 as Chief Information Security Officer, Ken served as CIO for Roland Technology Group for 8 years.
Certifications held: MCP, CompTIA Security+, MCSA+ Security, MCSE+ Security, CMMC-Certified Practitioner
Chris Traxler
VP Sales
Chris Traxler serves as the Senior VP of Sales - for channel and MSP
Chris is a veteran of the channel having successfully scaled and grown two MSPs to well over $1M in revenue. Chris comes to The 20 with almost 20 years of sales and executive leadership experience across multiple industries. Prior to The 20, Chris was CEO of Cirrus Technologies, an Ohio based MSP that he founded leveraging The 20 until it was acquired by The 20 MSP in 2022. Chris' superpower is leveraging his extensive sales experience with his engineering background to build sales systems and teams that scale.
Chris earned his degree in Mechanical Engineering from Purdue University.
David Hamilton
VP Finance
David Hamilton joined The 20 MSP Group team in 2023 as VP of Finance.
David is an experienced finance professional, with 11 years of experience ranging from assurance, to business and transaction advisory, and to industry corporate finance. David is an accomplished corporate financial professional with a diverse background, with significant team leadership, modeling, valuation, and strategic planning and analysis experience. David has managed and contributed to the financial processes for companies with over $250 million in revenue.
David received his undergraduate degree in Accounting and Finance from Baylor University and completed his MBA at Southern Methodist University.
