The Co-Managed Advantage
Your IT team can do great things for your company – but not when they’re drowning in tickets.
With our co-managed IT support service, your technical staff can ditch the busy work, and get cracking on the projects that drive your business forward.
Co-Managed IT. Defined.
Co-managed IT support is exactly what it sounds like: instead of your technical staff handling all things IT, they share the workload with our large team of experts.
We take care of the everyday stuff like tier-1 tickets, leaving your internal team with more time to tackle those game-changing, needle-moving, business-boosting projects.
Have a large
IT department.
Co-managed IT allows you to plug into a large team of IT experts without the cost and hassle of searching for, hiring, training, and managing new IT staff.
Have the best
of both worlds.
Your internal IT team brings a lot to the table, and so do we, including advanced automation capacities and a 24/7/365 support desk. Why not have both?
Have system
monitoring 24/7/365.
Our team of specialists is at your beck and call 24/7/365, which means your IT staff can call in sick and take vacations without it adversely affecting your business.
IT is
complicated.
It’s unrealistic to expect your small in-house IT team to be experts on networking, backup & disaster recovery, compliance, infrastructure, cloud management — the list goes on.
Why depend on 1-2 people when you can have an entire department
for a reasonable price?
Get instant
technical support.
Resolve potential issues before
they impact your business with continual monitoring and maintenance of your network and devices.
Our 24/7/365 live support desk answers 93% of tech support calls instantly, and 100% of messages get a call back in less than 15 minutes. The world moves fast. You can count on us to help you keep up.
Experience
convenience.
You shouldn’t have to track down technicians to troubleshoot your
network problems.
What you deserve is a managed IT department proactively monitoring and maintaining your entire IT infrastructure. We prevent problems with 24/7 vigilance and fix any issues that do arise without needing to be asked. Simple and
hassle-free.
The right co-managed IT solution is a cost-effective way to access the talent and resources you need to support your company’s growth.
With The 20 MSP’s co-managed IT services, you can save time, save money, and save your IT staff from burnout.
Get in touch today to learn more.
What Sets Us Apart
Always Available: Our acclaimed support desk is 100% U.S.-based and available with live-answer help 24/7/365.
Crystal Clear: Co-managed IT begins and ends with communication, which is why we meet regularly with your internal IT team to review and refine escalation protocols, access controls, and roles.
Lightning Fast: We answer 93% of support calls instantly and respond to 100% of messages in 15 minutes or less.
Super Secure: From our SOC-2 certification to our need-to-know basis for access controls, every aspect of our approach is designed with security top of mind.
Talent Retention. Solved.
Is your organization stuck in a loop of hiring and training technical staff, only to watch them leave?
Instead of spending years – and a lot of money – building your IT ‘dream team’ from scratch, you can access our battle-tested team of experts right away for a fair and predictable monthly fee.
Is your company a good candidate for co-managed IT?
A “yes” to any of the following indicates that you might benefit from a co-managed IT partner…
- Is your internal IT team overworked?
- Does your internal team lack expertise in some key areas?
- Can your IT staff take time off without it significantly impacting operations?
- Are you finding it difficult/expensive to hire/retain IT talent?
- Are you a growth-minded bank or financial institution?
- Would your company benefit from faster response times to IT support requests?
The right co-managed IT solution is a cost-effective way to access the talent and resources you need to support your company’s growth.
With The 20 MSP’s co-managed IT services, you can save time, save money, and save your IT staff from burnout.
Get in touch today to learn more.
