The 20 MSP

The 20 MSP has provided expert-level IT support since 1986, helping hundreds of businesses increase their productivity and profitability by making IT a streamlined part of operations. Our mission is to deliver the latest technology consulting, services, maintenance, and support as a cost-effective IT solution for small-to-medium size businesses in order to maximize their productivity and profitability.

WHAT MAKES US UNIQUE?

Our core values give us a framework for leadership and daily decisions, and help us enjoy our time at work. Our core values are the foundation of our company, essential to our success and serve as the lens through which we evaluate every business decision. Our commitment to these values, in both words and actions, builds a stronger, healthier company. At The 20 MSP, we hire, reward, and fire based on our core values.

WE ARE DRIVEN

We have a curious, learn-it-all mindset, and value learning over knowledge. We continually seek improvement and innovation.

WE ARE ACCOUNTABLE

We are a culture of performance and accountability, and face challenges with grit and optimism to achieve our goals.

WE EXPECT EXCELLENCE

We aspire to best-in-class business practices and are relentless about exceeding expectations at every opportunity.

WE WIN TOGETHER

We win together. We communicate and collaborate.
We make each other better.

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24/7 SUPPORT

The 20 MSP partners with your company to secure your revenue and keep your business running. Never go without IT service again! Our network operating center (NOC) is 100% US based and is on standby to support your needs 24/7.

PREDICTABLE COST

Our specific service model is one of the best business decisions you’ll make. Always receive outstanding service and timely solutions without any surprise fees. No labor costs, project fees, out-of-scope charges, and anything else that others may conveniently charge you for. Truly an all-inclusive, flat monthly rate that will NOT fluctuate, making budgeting easy.

BUILT FOR YOU

We customize innovative, effective solutions to help your business run smoothly, whether you have an internal IT team or not. Our IT management is built on efficiency and offers both on-site and remote support.

ALIGNED SUCCESS

Our technical experts provide the support you need to keep your network up and running so your staff remains productive. The 20 MSP’s proactive IT solutions solve problems before they affect your business.

MEET OUR TEAM

The 20 MSP team consists of Project Managers, System Analysts, Qualified Network Analysts, Network Administrators, and Desktop Support Technicians. Our clients receive years of collective technical knowledge in innovative IT support. Our team maintains the highest levels of technology and security certifications, so you can be confident when entrusting your organization’s IT environment to us.

Meet our leadership team

  1. All
  2. Business Development
  3. Field Team
  4. NOC
  5. Project Team
  6. Staff
  7. Support Desk
  • Rich D.
    Rich D.
    Vice President of Client Services
  • Steve J.
    Steve J.
    Account Manager
  • Bob B.
    Bob B.
    Senior Project Engineer
  • Milo B.
    Milo B.
    Senior Project Engineer
  • Wayne H.
    Wayne H.
    Senior Project Engineer
  • Nwan A.
    Nwan A.
    Project Engineer
  • James Y.
    James Y.
    Project Engineer
  • Aaron C.
    Aaron C.
    Project Engineer
  • Jeremy E.
    Jeremy E.
    Technical Services Manager
  • Andrew L.
    Andrew L.
    Project Engineer
  • Michael C.
    Michael C.
    Junior Project Engineer
  • Karl C.
    Karl C.
    Junior Project Engineer
  • Brian C.
    Brian C.
    Junior Project Engineer
  • Nicholas R.
    Nicholas R.
    Junior Project Engineer
  • Leon R.
    Leon R.
    Field Services Technician
  • James W.
    James W.
    Technical Services Engineer
  • Israel M.
    Israel M.
    Field Services Technician
  • Jarrod R.
    Jarrod R.
    Technical Services Engineer
  • Jim B.
    Jim B.
    Technical Services Manager
  • Jason D.
    Jason D.
    Field Services Technician
  • Gary B.
    Gary B.
    Vice President Regional Sales - Midwest
  • Tom S.
    Tom S.
    Technical Services Manager
  • Jacob S.
    Jacob S.
    Senior Business Development Executive
  • Eric K.
    Eric K.
    VP of Client Services
  • Daniel B.
    Daniel B.
    Regional Director of Operations
  • Alicia B.
    Alicia B.
    Client Relationship Manager
  • Brent T.
    Brent T.
    Service Administrator
  • Dalton B.
    Dalton B.
    Client Relationship Manager
  • Larry J.
    Larry J.
    Field Services Technician
  • Aklil T.
    Aklil T.
    HR Administrator
  • Nathan B.
    Nathan B.
    Senior Software Engineer
  • Aaron C.
    Aaron C.
    IT Support Desk Technician
  • Eric H.
    Eric H.
    Technical Services Engineer
  • Tate W.
    Tate W.
    Technical Services Engineer
  • Chris K.
    Chris K.
    IT Support Desk Team Lead
  • Misty K.
    Misty K.
    Events and Vendor Relations Manager
  • Ross O.
    Ross O.
    Creative Director
  • Cody P.
    Cody P.
    NOC Technician
  • Matt M.
    Matt M.
    Core Services Technician
  • Matt H.
    Matt H.
    Senior Support Desk Manager
  • Alexis W.
    Alexis W.
    Digital Marketing Manager
  • Robert R.
    Robert R.
    Core Services Manager
  • Garrett P.
    Garrett P.
    Technical Trainer
  • Derick T.
    Derick T.
    Technical Services Engineer
  • Witt O.
    Witt O.
    Support Desk Team Lead
  • Jose M.
    Jose M.
    Technical Services Engineer
  • Elizabeth K.
    Elizabeth K.
    Technical Services Engineer
  • Jeffery H.
    Jeffery H.
    Technical Services Engineer
  • Stephanie G.
    Stephanie G.
    SDR
  • Pat Q.
    Pat Q.
    Content Writer
  • Patricia M.
    Patricia M.
    Recruiter
  • Jon M.
    Jon M.
    IT Support Desk Technician
  • Kenneth D.
    Kenneth D.
    Technical Services Engineer
  • Zane V.
    Zane V.
    Technical Customer Success Manager
  • Philip C.
    Philip C.
    Technical Services Engineer
  • Larry J.
    Larry J.
    Technical Services Engineer
  • Lisa K.
    Lisa K.
    Channel Relationship Technician
  • Rob G.
    Rob G.
    Technical Services Engineer
  • Javdat A.
    Javdat A.
    Core Services Technician
  • Ben B.
    Ben B.
    Support Desk Manager
  • Andrew R.
    Andrew R.
    Technical Services Engineer
  • Zachary W.
    Zachary W.
    Technical Services Engineer
  • Robert S.
    Robert S.
    Technical Services Engineer
  • Kevin L.
    Kevin L.
    Technical Services Engineer
  • Monk D.
    Monk D.
    System Administrator
  • Lamont H.
    Lamont H.
    Support Desk Team Lead
  • Tony H.
    Tony H.
    Support Desk Specialist
  • Josh A.
    Josh A.
    Technology Account Manager
  • Elijah D.
    Elijah D.
    IT Support Desk Specialist
  • Thomas S.
    Thomas S.
    IT Support Desk Specialist
  • Jonathan S.
    Jonathan S.
    IT Support Desk Specialist
  • Travis P.
    Travis P.
    Core Services Technician
  • Joseph C.
    Joseph C.
    DevOpps/Jr. Software Engineer
  • Kris T.
    Kris T.
    IT Support Desk Technician
  • Shannon W.
    Shannon W.
    Front Desk Receptionist
  • Richard A.
    Richard A.
    IT Support Desk Specialist
  • Dillon W.
    Dillon W.
    Accountant
  • Kwasi B.
    Kwasi B.
    IT Support Desk Specialist
  • Jak R.
    Jak R.
    IT Support Desk Specialist
  • Daniel C.
    Daniel C.
    IT Support Desk Technician
  • Travis Z.
    Travis Z.
    IT Support Desk Technician
  • Tony R.
    Tony R.
    IT Support Desk Specialist
  • Justus B.
    Justus B.
    IT Support Desk Technician
  • Darren F.
    Darren F.
    VP of National Service Delivery
  • Kevin P.
    Kevin P.
    VP of Service Operations – MidWest
  • Thaiza P.
    Thaiza P.
    Customer Sucess Manager
  • John R.
    John R.
    Senior On-Boarding Specialist
  • Emily M.
    Emily M.
    Governance Compliance & Risk Manager
  • George M.
    George M.
    Director of Service Operations – Central Texas
  • Michael V.
    Michael V.
    VP - Staff Technical Advisor
  • Chris K.
    Chris K.
    Vice President of Service Operations
  • Tim K.
    Tim K.
    Vice President Regional Operations
  • Caleb B.
    Caleb B.
    Vice President Regional Sales
  • Colt W.
    Colt W.
    Junior Graphic Designer
  • Jack S.
    Jack S.
    Sales Development Representative
  • Andrew C.
    Andrew C.
    IT Support Desk Technician
  • Alexander Q.
    Alexander Q.
    IT Support Desk Team Lead
  • Zach W.
    Zach W.
    IT Support Desk Specialist
  • Jon S.
    Jon S.
    IT Support Desk Technician
  • Azeem S.
    Azeem S.
    IT Support Desk Technician
  • Corinne B.
    Corinne B.
    IT Support Desk Technician
  • Jose C.
    Jose C.
    IT Support Desk Technician
  • Garrison L.
    Garrison L.
    IT Support Desk Technician
  • Justin D.
    Justin D.
    Core Services Technician
  • Paul M.
    Paul M.
    IT Support Desk Technician
  • Joshua L.
    Joshua L.
    Videographer
  • Bill B.
    Bill B.
    Business Development Outside Sales
  • Mia T.
    Mia T.
    IT Support Desk Technician
  • Ahmad M.
    Ahmad M.
    IT Support Desk Technician
  • August M.
    August M.
    IT Support Desk Team Lead
  • Brandon C.
    Brandon C.
    IT Support Desk Team Lead
  • Lorenzo M.
    Lorenzo M.
    IT Support Desk Technician
  • Joshua A.
    Joshua A.
    PPC/SEO Specialist
  • Cameron C.
    Cameron C.
    IT Support Desk Technician

Why Choose The 20 MSP?

The 20 MSP provides IT support nationwide. Our team of experts provide reliable on-site support. We’re there when you need us, ensuring seamless productivity within your systems and providing the level of attention your business deserves. We value long-term relationships with our clients and will work closely with your business to ensure that you have all the technology resources for software and hardware that you need to be successful.

100% Unconditional Satisfaction

Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to ensure you are happy with our IT management & network support services.

Guaranteed 1 Hour Response

Your computer support problem or network issues will be addressed in sixty minutes or less. It's a guarantee that your call is responded to within one hour.

Fixed Monthly IT Cost

You’ll never be surprised. We offer an all-inclusive support plan, ensuring that our clients are not nickel-and-dimed when they need us the most. All this enables you to truly manage IT costs.

Expeditious Repair

Your issues – even the minor ones – will be taken care of quickly and efficiently. Since everything is included in one price, we are highly-motivated to use our time wisely.

No Technical Jargon

We’ll provide clear answers to your computer and IT support questions. You’ll never be made to feel out of your element by non-sensical tech speak.

Your IT Department

Our entire team is an extension of your business. Empower your employees with on-demand support that's just a phone call away.

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