Client Success Story: How MASCO Fixed Its Communications Issues with The 20 MSP
Here’s a story that might sound familiar:
You’re a company with ambitions, but you’re being slowed down by technology.
That’s what happened to MASCO Corp., a global leader in home improvement and building products, when disconnected IT systems led to company-wide collaboration issues.
Today, we’re taking a look at MASCO’s challenges and how The 20 MSP helped turn their communications breakdown into a collaborative success story.
MASCO’s Communication Challenge
When a new communications manager joined MASCO, they stepped into quite the challenge.
With 10 independently operated business units, MASCO Corp suffered from a serious communications breakdown. Email was in especially rough shape, with 17 different platforms used across the company.
The problem also extended into the company’s intranet – the internal network employees use to access information and communicate. It had been designed around IT priorities rather than employees’ needs, making it functional but cumbersome to work with.
At the 20 MSP, we’ve seen how confusing both intranets and isolated tools get in the way of employee collaboration. When departments rely on different systems like what was happening at MSCO, not only does collaboration suffer, but IT becomes inconsistent. Research from Simpplr backs this up, identifying both unclear goals and confusing user experiences among the main reasons why intranets fail.
So when corporate communications called for new microblogging and enhanced intranet communities, it was clear that a full tech overhaul was in order. One that would connect these isolated units and make collaboration easier across the organization.
Enter The 20 MSP
MASCO reached out to The 20 MSP for help. We reviewed MASCO’s existing apps, systems, and tools to determine where improvements would make the biggest difference.
First, the email issue. By consolidating the 17 different platforms into a single Microsoft Exchange platform, we gave MASCO’s 10,000 active users a streamlined way to communicate via email.
Next, we deployed Microsoft Teams, making it easier for employees across the various business units to communicate and share files.
With Teams in place, we merged MASCO’s seven legacy SharePoint environments into a single on-premises platform. This brought the company’s information and resources together in one place, making them far easier for employees to access and navigate.
Big Results
By bringing MASCO’s disconnected systems together, The 20 MSP helped improve how the organization collaborated.
With the improvements made, MASCO launched its new Valo Intranet, and user logins increased by a whopping 40%.
We also helped build internal SharePoint sites for each business unit, giving IT the ability to respond to employees more directly. And with Microsoft Teams in place, remote field representatives gained consistent access to company news and information.
The 20 MSP continues to support MASCO through SharePoint and OneDrive training while helping identify additional tools and technologies that could help the organization.
New Office 365 applications are also tested before being introduced across the company to make sure these tools meet employees’ needs before they’re deployed across the company.
Modern IT Is More Than Just Support
IT has moved far beyond a simple break-fix mindset.
Yes, The 20 MSP came in to help solve MASCO’s immediate communication issues. But the bigger goal was to align the company’s technology with its business needs – better collaboration across the organization.
The right IT partner should help your business adapt, improve, and get the most it can out of its technology.
A partner like The 20 MSP.
From our 24/7/365 live-service helpdesk to our cybersecurity solutions, security assessments, and business consulting, we make sure your technology is always improving right alongside your business.
Reach out today, and we’d be happy to see how we can help your business grow.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth.
