How Agentic AI Is Reshaping the Workforce
We’ve reached a critical moment in AI development.
AI is no longer locked behind the closed doors of massive enterprises, and it’s no longer a clunky chatbot on your phone. We’re seeing a massive shift, even more transformative than cloud integration, and things are changing fast.
Pax8 is calling it the agentic inflection point – a convergence of rapidly accelerating AI trends. And it might just be the biggest thing that’s ever happened to technology.
In this post, we’ll translate what that means, how it will impact SMBs, why this is happening now, and what you can do to prepare.
What Is Agentic AI?
We’d wager that when most people think of AI, they picture one of two things: ChatGPT in their browser, or iRobot on their movie screen: the everyday tool, or the sci-fi extreme. But there’s a whole other category in between, and it’s called agentic AI.
Agentic AI isn’t a simple system chatbot (and it’s certainly not sci-fi). These are independent systems that can make decisions, learn from experience, and take action, all without needing constant human oversight.
If static AI is a calculator, agentic AI is a computer.
It’s easy to get lost in the jargon. So, here’s what agentic AI actually looks like in different industries:
- Finance: An AI agent can reconcile QuickBooks, bank feeds, and vendor portals to catch discrepancies and organize financials automatically. For example, Deloitte has developed a Finance AI that helps companies manage their accounting more efficiently.
- Sales: An AI agent monitors your CRM, identifies stalled deals, personalizes follow-ups, and schedules meetings to help reps close deals faster. Alta, for example, has created its own AI to support sales growth and call optimization.
- HR: An AI agent can manage workforce operations, analyze employee data, and help organize schedules or remote work policies. LinkedIn has been using its Hiring Assistant to assist in automating its hiring workflow.
Agentic AI is an ecosystem of agents working in tandem to create a business that runs faster, leaner, and smarter.
Why Now?
Moore’s Law once predicted that computing power would double about every two years. But with AI, that timeline feels prehistoric. AI has taken Moore’s bold assumption and tossed it out the window.
Every two years? Try every six months.
Today, over 50% of SMBs report using AI tools, and many say AI is helping them directly increase revenue. This is because AI models are far easier to access, run, and train. These models are developing at tremendous speeds. AI learns from data. The more AI is used, the faster it improves.
Where Does Your Business Fit In?
We’re willing to bet you’re already using AI in some form or another. Maybe you use a chat to draft content or answer customer questions.
But that’s not quite enough. It’s time to start thinking of the next steps. And therein lies the problem.
AI is developing so quickly that it’s tough for our squishy human brains to keep up. Moore’s outdated law was already tough enough to track, but with advancements happening every few months? That’s a completely different beast.
So, how does your business keep on top of these new developments, compete with big players, and bring agentic AI into your workflows?
You work with the experts.
MSPs and Agentic AI
This is one of the most exciting times to be in tech. There’s a lot coming down the pipeline regarding AI, and the best MSPs aren’t just using it, they’re learning how it works at a fundamental level. More importantly than that, they’re teaching their clients how to use it.
Like we said at the start, AI isn’t locked behind closed doors anymore. It’s accessible, and any MSP worth their salt knows it. They won’t hoard AI like some cursed ring. Instead, they’ll help you set up agentic systems, then show you how to improve them.
AI is the next smartphone, folks. And you want a partner who won’t just show you how to unlock the home screen, but help you customize it to your liking.
Agentic AI From a Cybersecurity Standpoint
We wouldn’t be a proper IT company if we didn’t emphasize the impact this is going to have on cybersecurity.
This agentic inflection point isn’t going to change things for just us humble business folks – cybercriminals are going to benefit just as much. For every good AI breakthrough, there are those working to twist AI to their own ends.
Cybercrime is only going to become harder and harder to detect, stop, and avoid. From multichannel attacks reaching new highs, AI misinformation campaigns, to advanced ransomware, the tried-and-true security standards we’ve been relying on for the last two decades are quickly being outpaced.
MSPs need to be using AI to combat these threats. A hacker using AI for a complex phishing scheme will outplay the security team using typical firewall filters and traditional antivirus software.
Get Ready Because We’re There
This isn’t speculation anymore. The age of agentic AI is here – and it’s time to get on the bus before it leaves the station.
By adopting agentic AI into your business, you’ll improve how you work today, but even more than that, you’ll be prepared for what’s coming next. And trust us, there will be something after agentic AI. We don’t know exactly what that looks like yet, but whatever it is, it is arriving far faster than Moore could have ever predicted.
Best get ready.
Cybersecurity, operations, sales – every aspect of business is about to be reshaped. At The 20 MSP, we’re riding that wave. We’re integrating AI internally, helping our clients understand it through posts like this, while providing hands-on support. AI isn’t just an add-on – it’s part of our all-in-one package at one flat-rate fee.
There’s no better time to dive into AI than right now. Are you ready?
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About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, including single and multi-location organizations, delivering white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our client’s success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth.
