IT Support in Raleigh: Helping Businesses Compete in The City of Oaks
The Raleigh-Cary metro area ranks among the top 5 in the country when it comes to small-business performance. That’s great news for Raleigh business owners, but small businesses don’t have the luxury of sitting still, lest they fall behind. And if there’s one thing that can slow any business down, it’s weak technology.
Slow computers, cybersecurity vulnerabilities, and compliance issues are just a few of the headaches Raleigh business owners have to juggle on top of their day-to-day. And if they don’t, things can get ugly fast.
That’s why so many businesses in Raleigh are turning to managed service providers, like The 20 MSP, for help.
Here’s why.
Tech That Works 24/7/365
First and foremost, you need technology that works and works well. Because nothing halts your day faster than a broken computer or downed internet – and it also racks up expensive downtime. Your business shouldn’t have to stop everything because an IT issue needs fixing.
Ideally, things get handled before they become a problem. Proactivity really is the name of the game here.
The 20 MPS is built around that approach. With true 24/7/365 IT support, you can rest easy knowing your tech is being monitored at all times. We’re in the business of keeping things working, after all. Not just fixing them when they break.
Overcoming Technical Debt
You’re probably very aware of your old computers, outdated software, and servers you should have replaced five years ago. That buildup of outdated IT assets is called technical debt. It happens when short-term fixes and delayed upgrades pile up over time. Paying down this debt means investing in modern systems that can actually handle today’s demands.
The thing is, many small businesses simply can’t afford to invest in tech upgrades because too much of their IT budget is tied up in maintaining old systems. In fact, organizations spend on average 40% of their IT budgets dealing with issues caused by their outdated infrastructure.
The 20 MSP helps Raleigh businesses create a clear plan to get out of technical debt. Here’s a simplified overview:
- Inventory your hardware and software.
- Update critical software to the latest versions.
- Locate and source new hardware (typically at discounts through our vendors).
- Network upgrades and speed boosts.
- Install new devices and retire old ones.
There’s a lot more nuance to it, but that’s why you work with the experts. Together, we can help bring your tech foundation to the modern era in a way that fits your budget and timeline.
Cybersecurity and Compliance
Phishing, cryptocurrency scams, and data breaches. None of this is new for Raleigh. But things aren’t getting better. Case in point: a recent data breach leaked the personal data of staff and students across the Wake County Public School System.
Small businesses must stay protected – it’s required. Compliance regulations like HIPAA and/or PCI DSS require businesses to maintain rigorous data protection and security systems or face serious fines, which is a lot for any small business to keep track of.
The 20 MSP makes cybersecurity a top priority. We equip Raleigh businesses with the resources and training to stay safe. We also help businesses stay aligned with compliance frameworks while constantly keeping an eye out for new regulations and framework changes, so you’re always prepared.
But it’s far more than just tools and compliance. The best way to stay cyber secure is awareness. That’s why we provide consistent cyber awareness training for your whole team.
Securing IT Talent
There’s a lot of talent coming out of Raleigh and the surrounding region’s universities – North Carolina State University, Duke University, and the University of North Carolina, to name a few. Combined with the fact that the region’s been attracting more and more tech talent, it seems like you’d be spoiled for choice regarding IT talent.
The thing is, you aren’t the only one looking to hire IT talent. And when you’re up against thousands of other small businesses and Fortune 100 companies, that talent can vanish before you ever open a resume.
The 20 MSP solves this by becoming your IT department. When you partner with us, your business is assigned a personal team that gets to know you, your employees, and how you operate. It’s like having an internal IT department without any of the overhead.
Disaster Recovery and Backups
Summer storms and hurricanes bring damaging winds, floods, and power outages. We’ve already touched on the cost of downtime – again, it’s a lot. And without a plan that gets your company back online, that downtime can be catastrophic, with nearly half of small businesses never reopening after a disaster.
The 20 MSP outfits businesses in Raleigh with customized disaster recovery plans supported by robust backup systems so you can quickly recover in the face of an emergency. While you can never predict the unpredictable, you can prepare for it.
AI Implementation
AI is the talk of the town, yet many small businesses still don’t understand how to start using it in their company or the challenges and risks that come with it.
And that’s a problem. Because your employees are using AI. In fact, over 50% of employees across industries admit to secretly using AI tools. Unregulated AI use can lead to data exposure and the accidental sharing of sensitive files, all without your knowledge – we call this shadow AI.
The 20 MSP not only helps businesses in Raleigh plan their AI rollout but also helps businesses design customized AI policies. That way, they can control exactly how AI is used within their company while avoiding undocumented AI use.
Looking for IT Support in Raleigh?
Whether you need a security partner, help implementing AI, or you just want your tech to work, The 20 MSP has you covered.
We offer everything we’ve talked about and then some, all at a single, flat-rate pricing model – no surprises. You simply partner up and gain access to an entire team of tech experts ready and waiting.
If that sounds good to you, let’s chat.
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About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 dedicated IT support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth.
