How Dedicated IT Support Gets Your Employees Out of IT
Dedicated IT support takes IT issues off your employees. Without it, your employees end up troubleshooting printers, fixing Wi-Fi issues, handling software problems, and dealing with cybersecurity risks instead of focusing on the jobs they were actually hired for.
When this happens, issues go unreported, fixes aren’t documented, and critical security threats go unnoticed.
That’s where a managed service provider (MSP), like The 20 MSP, comes in. By providing dedicated IT support, an MSP gives businesses access to proactive maintenance, cybersecurity protection, compliance management, and troubleshooting – all without the cost or effort of building a full internal IT department.
Summary: Why Businesses Need Dedicated IT Support
Without dedicated IT support:
- Employees waste time solving tech problems.
- Productivity drops across the company.
- Small IT problems become business disruptions.
- Security and compliance risks spike.
- Important issues go undocumented or unresolved.
With a managed IT provider like The 20 MSP:
- Employees stay focused on their actual work.
- IT issues are handled proactively.
- Cybersecurity improves.
- Compliance becomes easier to manage.
- Businesses gain access to an entire IT team without hiring internally.
Your Team Wasn’t Hired to Fix IT Problems
Only about 20% of small businesses have internal dedicated IT support. For everyone else, IT responsibilities are either outsourced (which we’d recommend) or handed off to whoever in the office is “good with computers.”
And when the latter happens, you get problems.
Employees hired for accounting, customer service, operations, or sales suddenly become an ad hoc IT department. Instead of focusing on the jobs you hired them for, they’re spending hours on fussy printers, dealing with sluggish software, or trying to figure out why an update failed.
It’s aggravating for sure, but worse than that, it’s dangerous.
The Dangers of Employees Doing IT
Sure, anyone can reboot a slow computer. But if someone restarts a machine in the middle of a critical update, they could damage the system or corrupt important data.
Your employees simply are not trained to make IT decisions safely. And without a centralized department, one employee’s “quick fix” can accidentally impact your entire business.
For example, John, your accountant, notices the internet is running slowly. He restarts the router, not realizing a critical backup is running in the background.
The internet comes back online, but the backup is now corrupted. The issue only becomes obvious during an emergency.
The problem is that without a dedicated IT department, these problems are only dealt with after they happen. Reactive, untrained IT is a recipe for disaster. Issues slow everything down and are addressed without documentation, oversight, or understanding of the larger tech environment.
Compliance and Security Risks
Then there are cybersecurity and compliance requirements. Frameworks like HIPAA, PCI-DSS, and SOC 2 require businesses to maintain strict access controls, document system changes, and secure data handling procedures.
Even something as simple as an undocumented device or an open access policy can create compliance gaps. And when a single mistake or overlooked issue can lead to serious financial and reputational penalties – HIPAA violations can reach over $2,000,000 – you need to make sure everything is locked down.
Why Small Businesses Don’t Have Internal IT Departments
Businesses know they need dedicated IT support, but actually finding, hiring, and paying for qualified IT talent is another challenge.
The Actual Cost of a Full-Time IT Employee
With a full-time IT employee, you’re paying for:
- Salary
- Benefits and health insurance
- Payroll taxes
- Recruiting and onboarding
- Training and certifications
- Equipment and software tools
- Office space and overhead
All in, a single IT hire can easily approach or exceed $100,000 per year once fully loaded costs are included.
And at the end of the day, that’s just to keep your tech running – not necessarily to improve it, secure it, or scale it. Modern IT has become far more than just “fixing computers.”
The MSP Alternative
This is exactly why small businesses are increasingly working with managed service providers (MSPs).
Instead of hiring and maintaining an internal IT department, businesses can partner with a provider like The 20 MSP to gain:
- Predictable monthly IT costs
- Ongoing, proactive, dedicated IT support
- Security monitoring and compliance management
- Backup and disaster recovery
- Projects backed by an entire team of experts
- 24/7 help desk coverage
MSPs provide dedicated IT support that maintains, monitors, and fixes your technology environment, rather than relying on employees to handle it as needed.
In other words, you get the functionality of an entire IT department, but without the hiring burden, overhead, or staffing gaps.
Get Your Employees Out of IT
Partnering with an MSP means getting your employees out of the server room. More importantly, it means getting dedicated IT support that actually stops issues before they happen, not just after.
From security and compliance to upgrading your old hardware, having a team that’s professionally trained in IT means smoother operations and security across your company.
If you’re looking for a partner to take the tech stress off your team, The 20 MSP is here to help.
With our dedicated IT staff, we take the time to understand your business and your people. Our predictable, monthly model means you’re never surprised by IT bills, and we’re always there when you need us.
Stop letting John reboot the router, and let us handle IT for you.
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About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 dedicated IT support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth.
FAQ
If my employee knows how to fix their issue, can they?
It depends. If the fix is as simple as swapping out a broken mouse or keyboard, sure. If it involves network equipment, important systems, or anything beyond basic troubleshooting, it should go through IT support to avoid unintended issues.
Why is it a problem if employees handle IT issues?
Because most employees aren’t trained in proper IT procedures. What might seem like a simple fix can unintentionally create larger problems such as downtime, data issues, or security risks.
What actually goes wrong when businesses don’t have dedicated IT support?
Small issues get handled inconsistently, fixes go undocumented, and problems are only addressed after something breaks. This can quickly spiral into long-term problems that aren’t discovered until emergencies.
What does “reactive IT” mean?
Reactive IT is when problems are only dealt with after they happen. Many people might think that’s how IT should work, but this approach means fixing issues after they’ve already disrupted your business. The key is to shift from reactive to proactive IT: fixing and maintaining tech before issues become disruptions.
Is an MSP cheaper than an internal IT employee?
The honest answer? Probably not. But the difference isn’t as staggering as you’d first assume. While MSPs aren’t necessarily cheaper upfront, they provide far more coverage than a single IT hire – including 24/7 proactive and dedicated IT support, hardware sourcing, cybersecurity monitoring, employee training, and ongoing IT management.
