IT support for businesses has changed quite a bit over the years as technology has grown into an essential part of the modern business world. In the beginning, support was largely reactive. A business would only call for help when something went wrong and then a tech would come and fix it. 

As technology has become more complex, the need for proactive support has grown and the model has changed. Now, IT support providers try to catch and fix problems before they happen.

Additionally, changes to technology and the way we work have made it so that IT support providers are more necessary than ever before. The services they provide are essential to the business world today.

Modern businesses need IT support that can help them stay ahead of the curve and keep their systems running smoothly. This means that IT support providers need to offer a wide range of both proactive and reactive services, from basic troubleshooting to complex network management.

Advances in Technology Have Caused IT Support To Grow

One of the biggest changes in recent years has emerged from the movement of digital assets to the cloud. Cloud computing has made it possible for businesses to access IT resources on demand, without investing in expensive infrastructure. This has made IT support more affordable and accessible for businesses of all sizes.

Another major change has come from the rise of mobile devices, which have made it possible for employees to work from anywhere. This has put a new emphasis on the importance of mobile device management. IT support providers now need to be able to help businesses manage their mobile devices and keep them secure.

To survive in the modern business landscape, you need to have a digital footprint for your business. Business owners have to maintain websites, data collection, multiple apps and programs, and other digital assets that need to be protected. Because of that, businesses small and large have found they need IT support.

Finally, the increase in remote working, combined with increased cybercrime has created a situation where businesses need more advanced IT support. 


The Future of IT Support

Looking to the future, there is no reason to believe that IT support providers are going anywhere. As technology continues to evolve, businesses will need providers who can keep up with the latest trends and offer a wide range of services.

If you are a business owner, it is important to make sure that you have a reliable IT support provider in place to protect your business. A good provider will help you avoid downtime, keep your data safe, and stay up-to-date with the latest technologies.

If you are looking to hire an IT support provider, here are a few tips to help you choose the right one:

  • Make sure the provider has experience in your industry.
  • Ask about the provider’s service level agreement (SLA).
  • Get references from other businesses that use the provider.
  • Make sure the provider is responsive and easy to work with.
  • Ask about certifications and ongoing education.

By following these tips, you can be sure to choose an IT support provider that will meet your needs and help your business succeed.

The 20 MSP has been providing IT support to businesses like yours since 1986. If you’re ready to start working with a large team of certified technicians who will ease your IT headaches, schedule a call with us today!