In today’s technology-driven world, having a reliable and efficient IT infrastructure is essential for the success of any business, regardless of its size or industry. Many businesses in San Antonio recognize the importance of maintaining a robust IT system, but not all of them have the resources or expertise to handle it internally. This is where externally managed IT support comes in. In this article, we will explore three necessities of having externally managed IT support in San Antonio.

Expertise and Specialized Knowledge:

One of the primary benefits of outsourcing IT support is gaining access to a team of experts with specialized knowledge and skills. Our IT service providers from The 20 MSP employ professionals who have years of experience and expertise in various aspects of information technology. We stay up-to-date with the latest industry trends, best practices, and emerging technologies, ensuring that your business remains competitive and secure.

By leveraging the knowledge and experience of external IT support, businesses can tap into a vast pool of skills that may not be available internally. Whether it’s network security, data management, software development, or cloud computing, IT service providers can offer comprehensive solutions tailored to the unique needs of your organization.


Managing IT infrastructure internally can be costly, especially for small and medium-sized businesses. Hiring and training an in-house IT team, purchasing and maintaining hardware and software, and keeping up with technology advancements can quickly drain financial resources. On the other hand, outsourcing IT support in San Antonio provides a cost-effective alternative.

By outsourcing, businesses can convert fixed IT costs into variable expenses. Instead of investing in expensive infrastructure and equipment, businesses can pay for the services they need on a flexible basis. This allows for better budget management, as you only pay for the specific IT services required at any given time. Moreover, the scalability of externally managed IT support means you can easily adjust the level of support as your business grows or changes.

Enhanced Productivity and Focus:

Managing IT internally can be time-consuming and distracting for businesses whose primary focus is their core operations. By outsourcing IT support in San Antonio, businesses can offload the burden of day-to-day IT management and troubleshooting. This frees up valuable time and resources that can be redirected toward core business activities, ultimately leading to enhanced productivity and efficiency.

Our external IT support providers can proactively monitor and maintain your IT systems, minimizing downtime and resolving issues before they escalate. They can also provide round-the-clock support, ensuring that any IT emergencies are addressed promptly. With reliable IT support in place, employees can focus on their tasks without being constantly interrupted by technology-related problems.

Contact Our IT Support Team Today

The 20 MSP offers expertise and specialized knowledge of IT services, cost-effectiveness, and enhanced productivity for your company. By leveraging external IT support, businesses can optimize their IT infrastructure, stay ahead of the competition, and focus on their core objectives. To set up a call with our team, please contact us today. Or, call our specialists at (877) 957-1663