The 20 has provided us with the infrastructure and support we needed. They have met all of our IT needs, and have well-trained technicians that are wonderful to work with.

In the nine months my church has worked with The 20, I’ve been consistently impressed with the level of service we’ve received and the kindness of every single employee I’ve interacted with. Communicating with our IT provider is a relatively new part of my responsibilities, and I’ve felt very supported every step of the way.

The 20 MSP has been giving us reliable support for the past few years, they are real helpful in making our machines operate smoothly.

As a small business, working with the 20 has been a great way to ease the stress of IT issues. They’ve helped with referrals for re-cabling, upgrading to Fiber internet, new hardware, data transfer and backup, and of course the random glitches that need resolving. They also work overtime to make sure things are working even when we aren’t in, calling to check when something isn’t reporting on the weekend so all will be ready when we hit the ground Monday. Anything that arises, it’s great to have the ability to call or e-mail in for assistance and find a friendly expert ready to get things up and running again!

After years of patchwork efforts to support the IT aspects of our growing manufacturing business, work with The20 has helped modernized our team and provided the confidence to expand our operations internationally. The20 has truly acted as a partner to ‘steady the ship’ as we have sailed through these waters.

I can honestly say that The 20 has been a great, reliable partner—especially on short notice. Our company does not have a traditional IT department, but with The 20, it feels like we do. Here’s to our continued partnership, and I look forward to many more years to come.

We are pleased to report on the outstanding service and performance of The 20 IT security team, particularly in their work on CMMC compliance. Through their meticulous efforts, we are successfully working together to implement and maintain the necessary security controls to protect our sensitive data and meet rigorous DoD standards. The team’s proactive approach in aligning our systems with CMMC requirements has minimized our risk exposure and is a critical factor in securing future defense contracts. Their clear communication and swift action have ensured a smooth compliance process and strengthened our overall security posture.

In healthcare, IT issues can’t wait. The20 has been consistently responsive and proactive, handling everything from day-to-day support to helping us scale across new locations. Having a dedicated account manager who helps to connect with the right team members and drives forward on our priorities has also been a huge help.

Working with our IT partner has been a breath of fresh air. I love the ‘pod’ model they use—whenever I call, I’m speaking with a consistent group of specialists who actually know our business. I also value the direct access we have to our account manager; they are always reachable, and even if they are out of the office, there is always a backup ready to handle requests immediately.

LIFT appreciates the good work that you and your team provide consistently to minimize disruptions and maintain and update continuously our growing and complex IT systems across the enterprise. Thank you for the good work which is critical to our day to day and long term success!

Our nonprofit has partnered with The 20 for years and they’ve consistently delivered exceptional service on projects both big and small. Their clear communication, responsiveness, and professionalism make them a huge help in keeping our team running smoothly.

Thanks for all you do!

The 20 and their attentive staff make it easy to navigate through all things IT. They’re always available to help fix any issues, just a simple text or email away. At West Loop Law, we truly appreciate The20 and look forward to continuing business.

Recently I had a quarterly business review with The20 and how they helped answer my questions, go over where we are at and where we are going with regard to IT support was superb. Addressing my concern had me at ease with where I place trust in any IT issues that occurs.

We love working with Treavor and The 20 team. We truly appreciate the effort he puts into making our partnership feel like family. His dedication and personal touch make all the difference, and it’s been a pleasure collaborating with The 20.

Our experience with The 20 has been excellent. Their team is attentive, efficient, and knowledgeable, consistently providing the support we need in a timely manner. We especially enjoy working with Treavor and Justin, who go above and beyond to ensure everything is running smoothly for us. It is a pleasure to know that we have such a reliable and professional IT support group on our side.

What I love aboutThe 20 MSP is when I call, my IT issues are handled immediately. In most cases, I have a call back from a qualified IT technician within 30 minutes and the problem is resolved on the spot remotely, or my ticket is escalated and I can follow it online.

We have seen reduced downtime and reduced ticket response time. On our server upgrade project, The 20 MSP developed a well-researched, state-of-the-art plan that was the best fit for JQ. The on-site staff is stable, reducing the need for continued knowledge transfer between technicians.

Since we began working withThe 20 MSP in 2010, we have experienced a tremendous improvement in expertise and service. Our transition was seamless and completely painless. I feel 100% confident inThe 20 MSP’s ability to do the job right and communicate when necessary, in a timely fashion. For the first time in years, I feel at ease with the quality, maintenance and reliability of our IT service.

The 20 MSP handles our IT needs and takes care of our company as if it were their own.

The staff atThe 20 MSP truly cares about your needs and helping you support them.The 20 MSP has been an excellent long-term partner for our company in helping us attain and keep current on all of our IT requirements. Their service is always prompt and they go above and beyond to meet our needs. I have used The 20 MSP for 10 years and when I refer them to other businesses, they are blown away.

From the initial contact with the sales team to the white glove level of onboarding, the entire team at The 20 MSP should receive a commendation. We had no prior experience with an IT infrastructure deployment and withThe 20 MSP’s help, we are enabled and protected beyond our imagination and well under the projected project cost. Bloomin’ Blinds is grateful to have a partner likeThe 20 MSP at the helm of our IT managed services.

“Starting a law firm is a huge undertaking. Being that my background is in the law, I had no idea where to start when it comes to technology and protecting my client’s information. The 20 MSP provides top of the line IT services and walked me though every step of the process. I feel confident in my IT services with them and I know that there is always someone ready to take my calls or emails 24/7. No matter the situation, The 20 MSP provides solutions and assistance. I wouldn’t trust my IT needs to anyone else.”