Managed IT Services for Governments

Taking care of a community is hard work. You shouldn’t have to deal with the added stress of unreliable technology.

Truly Proactive IT Support

Whether you live in a town of one hundred people or a bustling metropolis, people depend on you. And the job of a municipal department is so much more than responding to problems within the community; it’s about proactively making things better so fewer problems arise in the first place.

We have the same philosophy. We don’t wait around for your computers to break before springing into action. Instead, our managed IT services customize and optimize your entire IT environment so that your technology helps you work more efficiently and productively, and we continually monitor and manage your network and devices so that technical issues are few and far between. And when we do detect a problem, our 24/7/365 vigilance allows us to resolve it quickly, before it can turn into costly downtime for your department.

All of this, for a truly flat rate that allows your municipality to budget effectively for IT.

We take care of IT. You take care of your community.

In today’s hyper-connected world, it doesn’t matter if you’re a police department or a wastewater treatment plant – a modern municipality needs a modern IT infrastructure with robust cybersecurity to protect citizens’ private information.

But IT is complicated and time-consuming. And you’re busy. You simply don’t have time to research cybersecurity, budget strategically for IT, figure out the best software for your department, harness AI and automation to streamline workflows, hire and train in-house IT staff – all while managing your municipality and delivering essential public services to citizens! We get it.

With our managed IT services, you can outsource some (co-managed IT) or all of your IT needs to The 20 MSP. Our goal is to remove IT friction from your branch of local government’s operations so you can focus on doing the vitally important work of serving your community.

With our proactive IT support, transparent fixed-rate pricing, 24/7/365 live support desk, and best-in-class cybersecurity solutions, you can finally experience IT peace of mind.

We believe IT should be an asset, not a cost.

We have extensive experience working with municipalities to help them optimize their IT environments to achieve unprecedented levels of efficiency and profitability. We’ve worked with Tyler Technology, Brazos Ticketing, and WatchGuard, relationships that have deepened our understanding of city, police, and court software, in-car videos, and case management and its relationship to chain of custody.

And that’s just the tip of the iceberg. We have substantive and comprehensive knowledge of municipal operations and can build out customized IT solutions that help your municipality function more efficiently from top to bottom. The 20 MSP can help with:

  • Cybersecurity
  • Software management, integration, and optimization:
    court software, records management software, police & fire software, and more
  • CJIS compliance
  • Backup and Disaster Recovery
  • Automating workflows
  • Vendor management
  • IT budgeting, and more!

Choosing an IT partner is a business decision, and we take immense pride in tailoring IT solutions that actually help growing businesses see an improvement in their bottom line. Our job isn’t to fix your computers; it’s to transform your entire IT infrastructure into an asset.

When your IT provider doesn’t just work for you, but with you, it’s amazing what better technology can help your local government achieve.

Best-in-Class Cybersecurity

Defense in layers is a critical component of any good security strategy. With our cutting-edge security stack powered by advanced AI, you can rest easy knowing your clients’ sensitive information is protected. We build multiple walls around your data so that even the craftiest hackers can’t break in.

Predictable IT Costs

Our pricing is simple, transparent, and truly FLAT-rate. That’s right. No labor costs. Ever. This means we are incentivized to keep your network and systems humming along smoothly – since we never charge for hourly labor, the less fixing we have to do, the better!

24/7/365 Live Support

Resolve potential issues before they impact your municipal department with continual monitoring and maintenance of your network and devices. Our 24/7/365 live support desk answers 93% of tech support calls instantly, and 100% of messages get a call back in less than 15 minutes. When your community’s safety and your citizens’ wellbeing are on the line, we know the LAST thing you want is to wait around anxiously – and angrily – for a call back from a technician. We promise not to keep you waiting.

We understand the IT issues faced by local government. We have years of experience helping municipal departments achieve peace of mind with IT.

So, if you’re ready to stop stressing about IT and instead focus on serving your community, contact us today!

We’re here to help.