Managed IT Services for Hospitality Firms
You deserve an IT provider who truly understands the meaning of service.
Great Expectations
What does the modern customer expect from your business? That’s easy: total convenience!
People have gotten accustomed to getting what they want, when they want it. And when your industry is defined by service, your customers are going to expect you to go above and beyond to make them happy.
Meeting the modern customer’s high demands requires butter-smooth IT. A single hiccup or hitch caused by technology can mean a scathing online review. As for a major IT incident such as a data breach or cyberattack – well, it’s more than enough to ruin your company’s reputation and even force you to close up shop.
A true IT partner understands that seamless customer service is the name of the game in the hospitality industry. Is your current IT provider doing enough to help your company not only meet customers’ demands, but anticipate and exceed them?
We take care of IT. You focus on running your business.
From high-rise hotels to quaint B&Bs, it doesn’t matter what kind of hospitality business you’re running, without a modern IT infrastructure you’re going to have a tough time remaining competitive. But IT is complicated and time-consuming – and you’re busy! You simply don’t have time to research cybersecurity, figure out the best software for your business, automate workflows, train your staff to get the most out of the technology your company uses – all while providing top-notch service for your customers. And an in-house IT staff isn’t always cost-effective or scalable. We get it.
With our managed IT services, you can outsource some (co-managed IT) or all of your IT needs to The 20 MSP. Our goal is to remove IT friction from your hospitality business so you can focus on doing your actual job. We understand how frustrating an IT problem can be when your customers’ happiness – and your company’s reputation – are on the line.
With our proactive IT support, transparent fixed-rate pricing, 24/7/365 live support desk, and best-in-class cybersecurity solutions, you can finally experience IT peace of mind.
We believe IT should be an asset, not a cost.
We have years of experience helping numerous clients in the hospitality world: hotels, resorts, restaurants, retail stores, food management and distribution firms, restaurant management companies, travel agencies, convention centers – if you’re in the hospitality industry, chances are we’ve worked with a business similar to yours.
But no matter how confident we are in our industry-specific knowledge, we always take time to get to know the ins and outs of our clients’ businesses. This means you can count on us to develop IT strategies that tie in smoothly with your hospitality company’s unique day-to-day operations. The 20 can help with:
- Cybersecurity
- Software management, integration, and optimization:
Infor, Hotelogix, Opera, eZee, roomMaster, Epos Now, Property, Frontdesk, Maestro, AppointmentPlus, and more - Compliance
- Crucial operational systems (security cameras, key systems, and more)
- Core business processes: point of sale, inventory, reservations, etc.
- Backup and disaster recovery
- Cloud-based solutions, and more!
Choosing an IT partner is a business decision, and we take immense pride in tailoring IT solutions that actually help growing businesses see an improvement in their bottom line. Our job isn’t to fix your computers; it’s to transform your entire IT infrastructure into an asset.
Our excellent IT services make us a good IT provider, but it’s our commitment to the overall profitability of our clients’ businesses that makes us a truly exceptional IT partner.
Best-in-Class Cybersecurity
Defense in layers is a critical component of any good security strategy. We build multiple walls around your data so that even the craftiest hackers can’t break in. With our cutting-edge security stack powered by advanced AI, you can rest easy knowing your customers’ personal information isn’t being stolen and sold on the dark web.
Predictable IT Costs
Our pricing is simple, transparent, and truly FLAT-rate. That’s right. No labor costs. Ever. This means we are incentivized to keep your network and systems humming along smoothly – since we never charge for hourly labor, the less fixing we have to do, the better!
24/7/365 Live Support
Resolve potential issues before they impact your firm with continual monitoring and maintenance of your network and devices. Our 24/7/365 live support desk answers 93% of tech support calls instantly, and 100% of messages get a call back in less than 15 minutes. Hospitality businesses are under a lot of pressure these days, and we’re committed to giving you peace of mind about at least one thing: your technology.
