A Thank-You Letter from Your MSP
It’s Thanksgiving time, and we want to pause and reflect on something we’re extremely thankful for – our wonderful clients! After over thirty years in this business, we know one thing for certain: we wouldn’t be here without your trust, collaboration, and support.
At the heart of everything we do is a simple mission: to provide the best IT solution for our clients while building long-lasting relationships along the way. Your continued trust is vital to that mission and the most valuable thing we could ask for as a managed service provider (MSP). This Thanksgiving, we want to celebrate your growth and success and sincerely thank you for letting us be part of your incredible journey.
You Digitally Adapted
According to the U.S. Chamber of Commerce, 95% of small businesses rely on at least one technology platform. Yet navigating new technologies can feel overwhelming. What tools are essential? How do you use them effectively? And how do you know you’re getting the best value?
Rather than avoiding these questions, you tackled them head-on. By trusting us as your MSP, you gained the knowledge and guidance needed to update and adapt your business to emerging technology trends. Partnering with us meant more than just tech support – it gave you the confidence to thrive.
From scaling your business with new computers to setting up a server for your expanding office, you’ve learned and grown. We know because we were there every step of the way.
Embracing new opportunities takes guts, and when you place your trust in us, we’re deeply grateful. Great things come to those who are willing to take the leap, and each time you put your faith in our ability to deliver, you reached even greater success.
You Went Beyond Security
You’re already aware of the dangers out there – phishing, viruses, ransomware, and much more. While cybersecurity tools are essential, there’s far more to security than that.
Yes, we provided you with the best antivirus and security software, but that was just the start. The real key? Cyber awareness. We have always believed it to be the most critical aspect of cybersecurity. Just take a look at Proofpoint’s report, which shows that companies with proper awareness training saw up to a 40% decrease in the number of harmful links clicked by their users.
By trusting our training, your team remained alert, informed, and prepared for anything. That’s why you signed up for our straightforward, easy-to-follow awareness training programs. We know cyber awareness training isn’t the most exciting part of your day, but we genuinely appreciate it when you make the time to listen and engage.
Cybersecurity is a team effort, and your commitment makes us all stronger.
You Gave Yourself Room to Breathe
There’s nothing harder than stepping away from your business – even for a few minutes. During the holidays, you might find yourself constantly checking your phone for messages, dreading the worst. But that’s why you asked for help.
By placing your trust in us to watch over your company’s technology, you allowed yourself some much-needed breathing room. Knowing that we’re available for you 24/7, 365 days a year, means you can finally step back and focus on other things. By relying on our monitoring solutions, you trusted us to handle the issues that once kept you up at night.
Trusting us with your business – your life’s work – means more than we could ever express. We promise to remain vigilant and keep your tech in tip-top shape and perfectly tailored to your business goals.
You Avoided Hefty Fees
Regulatory compliance can be an intimidating hurdle for most businesses. You’re well aware of the serious fines that can come with falling out of compliance. But keeping up with ever-changing regulations is almost impossible to do alone. So once again, you placed your trust in us to help.
Trusting us means putting your faith in a team that manages these complex tasks on your behalf. It’s not just about checking boxes or auditing your technology – it’s about ensuring your business stays in business. A big enough fine could shut your doors for good, and entrusting someone else with compliance means placing significant responsibility in their hands.
But with us, you don’t need to worry about those costly fines. When you chose to work with us, we understood the gravity of that decision. Your reputation is our reputation, and nowhere is this better reflected than in our meticulous handling of your regulatory standards.
You Learned New Technologies
Technology is advancing at breakneck speeds – we’re talking a 104% growth rate since 2018! With so much change, even some experts struggle to keep up.
You’ve adapted your technology, but you didn’t stop there. Any company can stick with what works, but only a few push for what’s best. Thanks to the trust you’ve placed in our guidance, you’ve explored an entire world of advancements. Take Microsoft’s Azure cloud services, for example, which offer a range of virtual desktops. Or the many ways AI can boost your business.
We’re grateful for the chance to introduce these tools to you. Your trust drives us to constantly research and learn so we can bring the latest and greatest tech solutions to your table. Rest assured, you’ll always have access to the best tech with us as your partner.
You Saved Money
Tech is expensive, which is why we prioritize helping you curb unnecessary costs and operate more efficiently. The goal isn’t helping you reduce the costs of your technology – it’s to transform your IT system from an expense into an asset.
The monthly fee associated with an MSP can be scary. What if nothing goes wrong this month? Will I be paying for nothing? Those of you who were used to a break/fix model of IT support were patient and attentive when we explained that the monthly fee is never for nothing, and you had the guts to try something new with our flat-rate, all-inclusive pricing. And what a great choice you made! Break/fix solutions are far less efficient than MSP contracts, with costs around $125–225 more per hour of service. You trusted that we can and will save you money in the long run. So, you took the leap.
We understand that switching to managed services can be a big change. A huge thank you to all of our clients who did exactly that.
We’re Thankful for You
It’s simple: we’d be nothing without you. As your MSP, we hope that we’ve helped your business grow as much as you’ve helped ours. Thanks to your trust and continued support, we can keep doing what we do best – helping businesses thrive through better IT. Here’s to another successful year, with many more to come. We have great things planned and are excited to get started. Until then, feel free to reach out and share your thoughts, concerns, and requests with us.
We are better because of you, and we’ll always remember that.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
