The way you manage your technology can make or break your business. That is why it is important to make sure you choose the best Seattle IT services provider. But how do you know who is the best?

Here are seven things you should look for when choosing a managed service provider for your business.


Modern technology systems are complex and the increasingly sophisticated demands of those systems require highly skilled technicians. You want to ensure that the MSP you choose has a large and experienced in-house staff with a level of expertise that can respond to any issues that may arise.

Pro Tip: If your company offers remote roles, find out if the MSP has experience with these environments, as the IT needs for your company will be different than if you have everyone working in a central office.

Network and Industry Specific Service

Ensure that the MSP is able to meet the specific demands and network-specific challenges of your company. Find out if they will need to create a custom implementation for your business and ask if they know approximately how long that will take. Make sure that this is workable for your business.

Additionally, you want to work with an IT services provider that has experience with other businesses in your industry.

Consistency and Longevity

Technology and the needs of various organizations and businesses can change fast, but the best MSPs deliver agreed-upon services consistently. One way to ensure this is to ask about the typical terms of the Service Level Agreement (SLA) that is offered.

You also want the IT services provider you choose to be there for you for as long as your business is open, ideally forever, so it is important to choose a well-established MSP.

Willingness to Build Relationships

A good MSP will look for ways to grow and help your business grow by building a strong relationship with the leaders of the company. Ideally, you want a partner, not just a service provider.


While even the most vigilant MSPs are vulnerable to attacks from hackers, you want to ensure you are signing with a company that stays up to date on its security measures and informs clients about updates as they occur.

24/7/365 Service

Tech problems don’t always occur during traditional business hours. An MSP that is available during the off-hours means that issues get resolved quickly when they actually happen.

Additionally, make sure the provider is offering proactive services along with reactive services. While it is great to know that any issues that arise will be quickly fixed, it’s even better when your provider attempts to prevent them from happening as well.


Be wary of providers that charge by the hour. Having a flat, predictable fee means the provider is going to be dedicated to preventing problems and fixing them fast.

Here at The 20 MSP, we have a large, nationwide team of certified technicians that enable us to offer a range of IT solutions for your business. We are also committed to building long-term relationships with our clients.

We may have a nationwide reach, but we also have local offices to help support all your needs for Seattle IT Services. Schedule a call to learn more today!